5.1 Reference List

Brandau, M. (2012) ‘Functionality Drives Restaurant Mobile App Adoption’ [Online]. Nation’s Restaurant News. Retrieved from: http://nrn.com/article/functionality-drives-restaurant-mobile-app-adoption [Accessed 11 November 2012]

Chan, Y., Ngai, E.W.T. (2011) ‘Conceptualising Electronic Word of Mouth Activity: An Input-Process-Output Perspective’, Marketing Intelligence & Planning, Vol.29, Iss: 5, pp. 488 – 516.

Finch, D. (2009) ‘Social Media for Restaurants’ [Online]. Social Media Explorer. Retrieved from: http://www.socialmediaexplorer.com/social-media-marketing/social-media-for-restaurants/ [Accessed 11 November 2012]

Harbison, N. (2011) ‘How Mobile, Apps, and Social Media Have Changed the Restaurant Industry’ [Online]. The Next Web. Retrieved from: http://thenextweb.com/socialmedia/2011/08/08/how-mobile-apps-and-social-media-have-changed-the-restaurant-industry/ [Accessed 13 November 2012]

Internet World Stats (2012) 'Internet Usage Statistics' [Online]. Retrieved from: http://www.internetworldstats.com/stats.htm [Accessed 15 November 2012]

Mackay, D. (2011) ‘Social Media: The Pursuit of Happiness’ [Online]. The Next Web. Retrieved from: http://thenextweb.com/socialmedia/2011/08/08/social-media-the-pursuit-of-happiness/?fromcat=socialmedia [Accessed 12 November 2012]

Martínez-López, F.J., Rodríguez-Ardura, I., Gázquez-Abad, J.C., Sanchez-Franco, M., Cabal, C.C. (2010) ‘Psychological Elements Explaining the Consumer’s Adoption and Use of a Website Recommendation System: A Theoretical Framework Proposal’, Internet Research, Vol.20, Iss: 3, pp. 316 - 341.

Melnick, J. (2011) ‘The 7 Trends of 2011’ [Online]. QSR Magazine. Retrieved from: http://www.qsrmagazine.com/reports/7-trends-2011-0 [Accessed 14 November 2012]

Mourtzoukos, K., Christou, I.T., Efremidis, S. (2011) ‘Experiences with G2G: A Location-Aware Mobile Social Networking System’, International Journal of Pervasive Computing and Communications, Vol: 7, Iss: 2, pp. 98 - 113.

O’Rourke, T. (2011) ‘Why the Restaurant Industry Should Be Embracing Mobile Technology’ [Online]. Hotel Business Review. Retrieved from: http://hotelexecutive.com/business_review/3113/why-the-restaurant-industry-should-be-embracing-mobile-technology [Accessed 13 November 2012]

Niininen, O., Buhalis, D., March, R. (2007) ‘Customer Empowerment in Tourism Through Consumer Centric Marketing (CCM)’, Qualitative Market Research: An International Journal, Vol: 10, Iss: 3, pp. 265 - 281.

Sreenivasan, N.D., Lee, C.S., Goh, D.H.L. (2012) ‘Tweeting the Friendly Skies: Investigating Information Exchange Among Twitter Users About Airlines’, Program: Electronic Library and Information Systems, Vol. 16, Iss: 1, pp.21 - 42.

Tran, G.A., Strutton, D., Taylor, D.G. (2012) ‘Do Microblog Postings Influence Consumer Perceptions of Retailers’ E-Servicescapes?’, Management Research Review, Vol. 35, Iss: 9, pp 818 - 836.

Vardy, M. (2012) ‘Resistance to the Inevitable: How Technology is Changing the Restaurant Industry’ [Online]. The Next Web. Retrieved from: http://thenextweb.com/insider/2012/09/22/how-technology-changing-restaurant-industry/ [Accessed 13 November 2012]